Join Veeva as they advance their MedTech customers through the adoption of next-generation Commercial Solutions by building the services team for the industry. As a Service Delivery Lead, you will lead a team that excels in software implementation delivery, ensuring customer and employee success through hands-on and strategic initiatives. Cultivate a positive environment and drive new practices to support implementation excellence, partnering with global teams to provide the best outcomes.
A Flex Market Manager is a program leader within the Service Model and Innovation Department (SMID), responsible for leading the team that enables markets to achieve quality and savings targets. In this role, the Flex Market Manager partners closely with the Director of Centralized Services to set and implement goals, ensuring alignment and engagement across teams to drive operational excellence and deliver impactful results.
Lead the SMB strategy, team, and execution, build or scale renewal programs, launch customer portals, and use Salesforce to streamline customer engagement. Manage a team, work directly with customers, and partner with our Revenue Operations team to develop the processes and tools to scale. Build the future of customer experience for their SMB clients starting with an industry leading renewal rate and scaling toward automation.
The Customer Success Team Lead is responsible for driving customer retention and growth through direct account management and team leadership. This role involves supervising a team of Customer Success team members while personally managing a portfolio of accounts. You will be delivering exceptional customer outcomes and coaching team members to achieve their goals.
The Manager, Enterprise Customer Success will lead a high-performing team of Enterprise Customer Success Managers (CSMs). This team ensures the success, satisfaction, and retention of enterprise customers across the U.S. and globally. You’ll oversee the development and execution of customer success strategies that drive adoption, retention and expansion. You'll coach and retain top talent, collaborate cross-functionally, and play a key part in shaping the future of Enterprise Customer Success.
Lead a high-performing team of Customer Success Managers supporting enterprise, federal, and MSSP customers. Serve as a coach, strategist, and operator, driving team performance and influencing customer outcomes. Ensure customers realize value from NodeZero, champion their success, and help define world-class customer success at Horizon3.