6 results
FiltersAccount & Client Management: Serve as the primary strategic contact for key client accounts and lead business discussions. Revenue, Margin & Profitability Management: Own financial performance for assigned accounts and develop growth plans. Delivery, Sourcing & Procurement Oversight: Oversee procurement, sourcing, and delivery operations to ensure quality, compliance, and efficiency.
Lead a team of growth Customer Success Managers to deliver successful onboarding and healthy adoption. Develop a high performing team of CSMs who are customer value focused and results driven. Partner closely with Sales, Product and Marketing leaders to represent your team and customers.
This role involves leading a team of SMB Customer Success Managers and managing a portfolio of higher-ARR customers. The position requires balancing operational excellence, people leadership, and customer advocacy. The role requires working closely with cross-functional teams and US-based leadership.
Seeking a visionary and results-driven Chief Customer Officer (CCO) to lead and scale our global Customer Success organization. In this critical executive role, you will be the ultimate owner of the post-sales customer experience, driving exceptional value realization, maximizing customer retention, and generating significant expansion revenue (upsells and cross-sells). The CCO will define and execute a world-class customer success strategy that transforms our clients into passionate advocates.
The Supply Chain Success Manager plays a critical role in managing and scaling ShipBob’s most strategic merchant partnerships. Sitting at the intersection of account management, operations, and program leadership, this role blends on-site fulfillment expertise with executive-level relationship management to deliver long-term success for both ShipBob and our merchants.
As Manager of Customer Success Management, you will lead and inspire a team of CSMs responsible for delivering an exceptional onboarding and adoption experience for valued clients. Your mission is to ensure customers achieve rapid time-to-value, strong initial product adoption, and outstanding onboarding satisfaction, while building a foundation for long-term retention and value.